Answers from your documents.
Never from thin air.
Dacer answers your WhatsApp enquiries from your own files — and shows which file it used.
We set the first agent up with you, using your own files.
It quotes
A customer asks what something costs. It finds the item on your price list and sends back the price exactly as you wrote it.
It answers
Opening hours, delivery, how long a job takes. The questions you answer twenty times a week, handled from the files you already have.
It hands over
If the answer is not in your files, it says it will check with the team. It never makes something up to fill the gap.
Thinking of hiring another admin?
Most owners we meet are not looking to cut staff. They are trying to avoid adding one. Here is what the two cost.
To be straight with you: Dacer does not do payroll, filing, or chase the bank. It does the part that is answering the same questions over and over — which is usually the reason you were thinking of hiring.
How many of the same questions do you get a day?
Counted at two minutes a message, and S$3,000 a month for the person answering. Slide it to your own numbers.
Most of your WhatsApp is the same twenty questions.
What does this cost. Do you deliver here. What time do you close. Can I cancel. The answers already exist — in a price list, a policy, a spreadsheet somebody keeps updating. Dacer reads those and answers from them.
All of it lands on you.
Only what actually needs you.
Send us your files
Price list, policies, whatever you already have. No forms to fill in.
We connect your WhatsApp
Your existing business number. Nothing changes for your customers.
It answers. You watch.
Every reply shows the file it came from. Step in any time you like.
01Upload what you already have+
A price list in Excel, a policy in Word, a PDF spec sheet, a Google Sheet your team keeps current. No template, no column mapping, no re-typing anything into a form. Each file is stored on its own and can be removed on its own.
02Write how it should behave, in plain English+
What it may quote and what it must never promise. Warm or brisk. When to stop and fetch a human. This is ordinary writing, not configuration — the whole behaviour of the agent is a page of text you can read and edit.
03Rehearse it before anyone real can reach it+
Play the customer and watch it answer, with the passages it used shown beside the reply. Nothing is sent and no number needs connecting. When it answers the way you would, connect your WhatsApp Business number.
04It steps aside the moment you reply+
Answer a chat yourself and the agent goes quiet on that thread. It never talks over you, and it never carries on a conversation you have taken charge of.
The useful part is what it won’t say.
Most chatbots will answer anything you ask them, even when they do not know. They sound just as sure when they are wrong. That is the part nobody warns you about.
“That usually runs around $2,800, depending on the specification.”
Sounds right. Reads well. Completely made up — that item is not on your price list, and now a customer expects a price you never agreed to.
“I don’t have a price for that one — let me check with the team and come back to you.”
If it is not in your files, it does not get said. It passes the question to you instead of guessing.
Every answer shows its source
If a price looks wrong, you can see exactly which line of which file it came from — then fix the file. No guessing where it got that.
Figures copied, never calculated
Ask for a price plus delivery and it gives you both figures, not a total. Sums nobody has checked are how wrong numbers get sent out.
It hands over rather than guess
When nothing matches, it says it will check with you. It answers fewer questions, and never the wrong way.
Ask something. Watch where the answer comes from.
Two different businesses, same product. Switch between them, pick a question, and watch the exact line light up as it answers.
Not only replying. Checking, chasing, reporting back.
Most businesses start with answering customers. The same agent can also message people for you, read the reply, and tell you only when something needs your attention.
It reaches out
Ask a contractor whether a job is done, a supplier whether stock arrived, a client whether an invoice is approved. The agent writes the message itself from your instructions.
It judges the answer
Against a schedule, a policy, a tolerance — whatever is in the knowledge base. The rule it compared against is always named.
It tells you, or doesn’t
On time is not news. You hear about the exception, on your own WhatsApp, written as a report rather than a thread to read.
It works the same, whatever you sell.
The two examples above are a supplier and a clinic — different trades, different files, same product. A workshop confirming when a job will be ready would be the third. You give it your own files and your own rules, and it answers from those.
If the answer is written down somewhere in your business, it can give it. If it is not, it asks someone instead of making one up.
The awkward ones, answered.
What happens when it gets something wrong?+
It will, sometimes — usually by reading a question differently from how you meant it. What it will not do is make up a fact. Every answer comes from one of your files, and it shows you which one, so you can see where it went wrong instead of guessing.
Nine times out of ten the fix is the file, not the agent: a column heading that reads two ways, or a policy that says two different things.
Does it make things up?+
It is built not to. It searches your files first. If nothing matches, it is told so, and your instructions tell it to say it will check rather than answer. It also copies figures exactly as written and is not allowed to do sums with them — a total nobody has checked is the most convincing way to be wrong.
We would rather it answered fewer questions than get one wrong.
Do I need a new WhatsApp number?+
No. It answers on the WhatsApp Business number you already give customers. Your history stays, your contacts stay, and you can take over any conversation at any time — the agent goes quiet on a thread the moment you reply to it.
What can it see of my business?+
Only the files you upload to that agent. Each agent has its own knowledge base and cannot read another’s. If you connect Google Drive, the access is per-file: it sees the spreadsheets you explicitly pick and nothing else in your Drive.
How long does setup take?+
An afternoon, if your price list and policies already exist in a file somewhere. Most of that time is not technical — it is you deciding what the agent is allowed to promise. We sit down and do the first one with you.
What if my prices change?+
Upload the new file and delete the old one. If you brought prices in from Google Sheets, that was a copy taken at the time, not a live link — so bring it in again after you change it. We say this plainly because an agent quoting last month’s prices is worse than one that is obviously out of date.
Bring one price list. We’ll show you the rest.
Send us a message and we will set up a first agent with your own documents, so you can judge it on your questions rather than ours.
Not ready to talk? Ask us to send details and we will write back with what it would look like for your business.