Load your company information once — prices, hours, policies, and how you talk. Every customer message gets an answer built from that, and only that.
The rules of your shop: what to answer on its own, what to escalate, and what it must never promise.
Warm or brisk, English or Singlish, one emoji or none. Set the voice once and it stays in character.
Your price list, hours, and policies. It quotes them exactly — and won’t invent the rest.
This is Sunbird Bakehouse’s knowledge base — a bakery. Pick a question and watch the exact fact light up as it answers.
Pick a question above.
The reply is built only from the facts on the right.
Sunbird’s full base holds 48 facts. It reads all of them, and quotes only the ones that answer the question.
Answers go out in seconds, day or night — from your price list, your hours, your policies.
If the answer isn’t in your knowledge base, it says it will check and flags the thread for you — it never guesses.
The moment you answer a chat yourself, it goes quiet on that thread — no talking over you.
Set it up with your prices and your voice in an afternoon. Keep the number you already use.